Privacy Statement
Last updated: 1st November 2024
sportingsaint.co.uk is owned and operated by Sporting Saint Limited, a British company (Company No. 5998970). We are committed to protecting the privacy of our customers and complying with the General Data Protection Regulation (GDPR) ((EU) 2016/679). We take all reasonable steps to prevent unauthorized access to your personal data.
This privacy statement, together with our Terms and Conditions, explains how we collect, use, and protect the personal information you provide us or that we collect from you. By using this site, you agree to the collection and use of information in accordance with this statement. We may amend this privacy policy from time to time, and any updates will be posted on this website.
For the purposes of GDPR, Sporting Saint Limited is the data controller.
1. Lawful Basis for Processing Your Data
At Sporting Saint, it’s important to us that we provide a high-quality service to meet customer expectations. To comply with GDPR, we require a “lawful basis” for processing your data. The lawful bases we rely on include:
- Consent: You provide consent for us to use your personal data for specific purposes, such as sending marketing communications.
- Legitimate Interest: We may process your data when it is necessary for our legitimate business interests, provided it does not outweigh your privacy rights. For example, we may send marketing information via email or post if you’ve placed an order with us and haven’t opted out. You can object or opt-out at any time (see section 2 for more details).
- Contract: We use your information to fulfil the contract between us or to take steps prior to entering into a contract, such as processing your order.
- Legal Compliance: In some cases, we may need to process your data to comply with a legal obligation.
2. Communicating With You
Sporting Saint operates an “opt-in” consent system for marketing communications. This means you have the choice of whether you wish to receive updates and promotions, including newsletters and offers.
If you are an existing customer who has previously purchased from us or shown interest in our products (e.g., by providing us with your personal details before 25th May 2018), we may have given you the option to opt-out of receiving marketing materials. If you did not opt out, we assume your consent to receive such materials via ‘soft opt-in’ under GDPR regulation 22.
You can manage your communication preferences at any time. To “opt-in” or “opt-out” of receiving marketing information, you can:
- Update your preferences by logging into your account at sportingsaint.co.uk
- Call us at 01885 400343
- Email us at info@sportingsaint.co.uk
You can also unsubscribe from our marketing emails by clicking the “unsubscribe” link included in each message. This will remove your email from our mailing list.
3. Information We Collect About You
When you place an order with Sporting Saint, we collect specific information to ensure we can process your request efficiently. This may include:
- First name, surname
- Invoice address, delivery address
- Email address, telephone number
- Payment details, delivery preferences
This information is necessary to help us deliver your order, keep you informed of your purchase status, and send you relevant updates.
Data Collection Methods
We collect data via various methods:
- Website forms: Sign-up forms, order forms, and competitions
- Telephone: Information you provide when placing an order over the phone
- Cookies and server logs: To track website navigation and activity
- Analytics tools: For anonymous information like IP address, geographical location, browser type, and website usage patterns
This data helps us improve our website and personalize your experience. It will not be sold or rented to any third party.
Analytical Data
We use Google Analytics, a web analytics service, to analyze how visitors use our website. This service uses cookies to gather anonymous data, which we use to generate reports on website activity and improve functionality. Google may also store this information according to its privacy policy. You can opt out of Google Analytics tracking by visiting Google’s opt-out tools.
Additionally, our website may use session recording services that track mouse movements, clicks, and text input to help us improve the usability of our website. This data is anonymized and aggregated for reporting purposes.
Marketing Communications
Depending on the preferences you select when creating an account or placing an order, we may send you marketing materials via:
- Email: We may send updates on our latest products, offers, and news. If you consent to receive marketing emails, we may also provide you with personalized advertising through digital and social media platforms.
- Post: We may occasionally send printed marketing materials.
- SMS: We may send updates on promotions or your order status via text message.
You can opt out of any of these communications at any time by managing your preferences on our website or contacting us directly.
4. Cookies
Cookies are small files of data that websites store on your device. These files allow us to recognize your browser, track how you navigate the site, and store information like login details or shopping basket contents.
We use cookies for purposes such as:
- Authentication: Identifying you when you log in and navigate the website
- Personalization: Storing preferences to personalize your experience on our site
Most browsers allow you to control cookie preferences. You can find out more about cookies and how to manage them by visiting www.allaboutcookies.org.
Our website also uses Facebook retargeting services, which collect anonymous data via cookies to display relevant ads based on your browsing history.
5. Data Security and Retention
We store your data securely and take appropriate measures to protect it from unauthorized access. Any sensitive information, such as payment details, is encrypted, and access is restricted to necessary personnel only.
You can view and manage the personal information we hold about you by logging into your account at sportingsaint.co.uk. You have the right to request:
- Amendments to your information
- Deletion of your data
- A copy of the data we hold about you
We may require proof of identity, such as a passport or driving license, along with a utility bill showing your current address to verify your request.
6. Cookies and Third-Party Advertising
We may use cookies to present you with ads that are more relevant to your interests while browsing. You can control how cookies are stored through your browser settings, or you can choose to opt out of interest-based advertising by visiting the Google Ads Preferences Manager.
We also use Facebook retargeting services. Facebook collects certain information via cookies to determine which web pages you visit and show ads based on those visits. You can learn more about how Facebook handles data by visiting their Privacy Policy.
7. Policy Amendments
We may update this privacy policy from time to time to reflect changes in our practices or in legal requirements. The most recent version will always be published on our website. Please review this page periodically to stay informed of any changes. We may also notify you of significant updates via email.
8. Questions
If you have any questions about this privacy statement or the way we handle your data, please contact our Customer Service Team at 01885 400343 or via email at info@sportingsaint.co.uk.e welcome to contact our Customer Service Team on 01885 400343.